Shipping & Order Tracking

Sinikka will deliver to most Australian addresses using a contracted courier service. Pep Transport requires the delivery to be signed for by the Purchaser. Any risk will pass to the Purchaser and or any other person who signs for the receipt of the delivery. Sinikka cannot accept responsibility for delays in delivery due to unforeseen circumstances such as natural disaster, strike or transport complications.

The Purchaser is responsible for providing accurate delivery instructions and address details in writing. If the nominated courier is unable to deliver the Purchaser’s order due to either incorrect information provided by the Purchaser or if there is no one to sign for and physically receive the parcel, a re- delivery fee may apply. This fee will be charged to the Purchaser’s credit card.

Billing

We will accept payment for your purchase by either Visa® or MasterCard®.
All goods supplied remain the property of Sinikka until they are paid for in full.

Please ensure you enter your contact and delivery details correctly, including your phone number, so that we can contact you if necessary. The name on the credit card used for payment must match the billing name on the order.
We reserve the right to cancel any order which we determine does not meet this requirement.

Order Confirmation

Confirmation of your order will be sent to your e-mail address. The e-mail will reconfirm all delivery and shipping details, charges and any other relevant information. It is the purchaser’s responsibility to ensure that all information provided is accurate. We aim to ship within 24 to 48 hours however this may vary depending on demand at the time. Please contact us immediately should you need to make any changes to your order or if you require your order by a specific time.

ORDER CANCELLATIONS

Cancellation by Sinikka
Sinikka reserves the right to cancel any order at any time without notification.

Cancellation by Purchaser
We aim to ship online orders within 24 to 48 hours of the order being placed.Should you wish to cancel an order after payment has been accepted, please contact Sinikka for Leather via e-mail at sales@sinikka.com or by phone on(+61) 08 9201 1877.If an order is cancelled after dispatch, freight charges will not be refunded, and it will be the purchaser’s responsibility to return the parcel at their expense.Cancellations after this time will be at the sole discretion of Sinikka for Leather.

SHIPPING WITHIN AUSTRALIA

• Sinikka offers a flat rate shipping fee of $10.00 AUD to all Australian addresses for all online orders.
• Please allow between 2 - 7 business days for delivery from dispatch.
• Your order will be delivered by the mostappropriate service as nominated by Sinikka during the business week.
• A tracking number will be issued via e-mail to the e-mail address you provide which will enable you to track the progress of your parcel once it is booked.
• We will use either Pep Transport or Australia Post as a chosen carrier to deliver your order.
• We will generally deliver to all residential and business addresses with Pep Transport. Please contact us if you would like to request Australia Post to deliver your parcel.
• To ensure speedy delivery, we recommend providing a business address where possible or providing clear delivery instructions in the ‘comments’ section of the checkout when ordering.

PRODUCT RETURNS and EXCHANGES

Proof of purchase must be supplied for all returns/exchanges/repairs.
RETURNS
If your items are not quite right we will happily offer an exchange, credit voucher or refund on full priced items.  Returns will only be accepted within 21 working days of goods being received.
Items must be returned in their original, unused condition, with Sinikka tags attached, include any packaging.
FAULTY ITEMS
In accordance with the Australian Consumer Law we will offer a refund or replacement when an item is faulty or demonstrating a major problem and is unable to be repaired. Sinikka reserves the right to offer to repair an item wherever possible before a refund or replacement is put forward. Proof of purchase must be supplied for all faulty claims. Please contact us on +61 08 9201 1877 or by e-mail to sales@sinikka.com to obtain a return authority number before sending back your goods. We will incur all reasonable shipping costs if the item is deemed to be faulty and will advise the most appropriate method of returning the goods. We will assess the goods when they are received to determine if they are faulty. We will not cover shipping costs or provide a refund for items which are damaged due to mistreatment or normal wear and tear.Upon receiving the item, if deemed faulty we will send you a replacement in the same colour and size.If the item has sold out and cannot be replaced, a full refund will be issued on the original purchase price. Alternatively, you may choose to exchange the sold-out item for another product or receive a gift voucher for future use – any difference in price to either be credited or charged accordingly.
Refunds will only be made to the original purchaser using the card that was used for the original purchase.